One of the recommendations I always suggest is to take your receipt with any furniture purchase, fold it up (or a copy of it) and stuff it in the bottom of the seat cushion. That way, it's always with the piece. I run into this issue constantly, folks wanting parts or to identify the cover, etc. It's virtually impossible to order parts from Bradington Young if you don't know the model number and they even want to know the date of manufacture/purchase. It can take hours to resolve otherwise and unfortunately I cannot spend the time on your behalf trying to investigate it, sorry. Good luck.