My theory is that quality has devolved considerably in the furniture and mattress world because of the internet.

I think that the convenience of buying online (sight unseen), and trusting customer and website owner gradings/"reviews" is the primary cause. There are so many manufacturers and even retailers that are profiting from misinformation+short-lifespan products that they have no incentive to improve the situation.

A former mattress industry made a very entertaining video about how we got here: https://www.youtube.com/watch?v=Jlnzxugf3eY

I’d like to think that the free market will correct this, but I think we're in trouble until people stop believing: $999 + ★★★★★ (500 users)