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Thread: B/Y Recliner Missings Nailheads- Return or Upholster Local?

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    Join Date
    Dec 2015
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    24

    Default B/Y Recliner Missings Nailheads- Return or Upholster Local?

    Local NJ store attempted delivery today and I immediately noticed that the nails are missing so i didn't accept delivery. Store called saying mfgr is mailing nails and store's local upholsterer will put them on the chair. I'm concerned: what, if any, affect does 3rd party work have on leather and frame warranty? Driver also described process as one where the upholsterer would remove the front of the chair where the nails run from the bottom of the arm down to the front leg of the chair. This really concerns me (I shared what he said with the store, they said driver isn't expert, he wouldn't know but they didn't actually say that what he said isn't the way it is done). Can anyone tell me if this really isn't a big deal (maybe they just drive the nails and it's really simple ) or, if instead, I should insist that chair be done right by the mfgr/or refund from store? Picture is of a model online. Driver confirmed the nailhead was indeed noted on the order (they're actually standard, i only had to choose the finish)
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    Last edited by nmchugh6@verizon.net; 4 Weeks Ago at 04:05 PM.

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